Project
Overview
Project
Overview
Our challenge was to prototype an interactive kiosk that’s unique for the marketplace, feasible, and desirable for a target context and audience. We discovered an opportunity within gyms and developed a kiosk that assists with workout plans, membership management options, and a map that shows equipment availability.
Our challenge was to prototype an interactive kiosk that’s unique for the marketplace, feasible, and desirable for a target context and audience. We discovered an opportunity within gyms and developed a kiosk that assists with workout plans, membership management options, and a map that shows equipment availability.
Time: 4 weeks
Tools: Figma, Adobe Illustrator
Team: Jasmine Tran, Daniel Andrews, Marcos Montano
Time: 4 weeks
Tools: Figma, Adobe Illustrator
Team: Jasmine Tran, Daniel Andrews, Marcos Montano
[1] Opportunity
[1] Opportunity
In order to find a solution to our challenge, we had to scope out areas that might desire a unique kiosk. We recognized that challenges = opportunities.
We conducted fieldwork interviews at a gym in order to identify problems.
In order to find a solution to our challenge, we had to scope out areas that might desire a unique kiosk. We recognized that challenges = opportunities.
We conducted fieldwork interviews at a gym in order to identify problems.
INTERVIEW QUESTIONS
INTERVIEW QUESTIONS
How often do you go the gym? If you don't go the gym, have you ever thought about going?
Can you describe your inital experience with learning what to do at the gym?
Can you recall an experience when the gym is very busy?
When you first entered the gym, do you remember the biggest challenges you faced?
What do you think about using a kiosk to provide information about machine availability and workout plans? Would you use it?
How often do you go the gym? If you don't go the gym, have you ever thought about going?
Can you describe your inital experience with learning what to do at the gym?
Can you recall an experience when the gym is very busy?
When you first entered the gym, do you remember the biggest challenges you faced?
What do you think about using a kiosk to provide information about machine availability and workout plans? Would you use it?
PAIN POINTS
PAIN POINTS
Frustration with gym experience
All interviewees reflected on feeling intimidated or confused by gym equipment
Need for personalized guidance
Beginners tend to need more guidance, while seasoned gym-goers can rely on their own knowledge or routines
Desire for convenience
Gym-goers often face challenges with scheduling, especially when the gym is busy
Frustration with gym experience
All interviewees reflected on feeling intimidated or confused by gym equipment
Need for personalized guidance
Beginners tend to need more guidance, while seasoned gym-goers can rely on their own knowledge or routines
Desire for convenience
Gym-goers often face challenges with scheduling, especially when the gym is busy
[2] User Research
[2] User Research
After discovering a potential opportunity in gyms, we created personas in order to have a representation of our target users:
After discovering a potential opportunity in gyms, we created personas in order to have a representation of our target users:
PERSONAS
PERSONAS
STORYBOARDS
STORYBOARDS
We then created storyboards to visually map out the users’ frustrations and see if the problems were relatable and if the proposed solutions were desired.
We then created storyboards to visually map out the users’ frustrations and see if the problems were relatable and if the proposed solutions were desired.
Storyboard 1
Storyboard 1
Can you recall a time you had difficulty with using gym equipment?
How does the storyboard make you feel? Any feelings arise?
Have you ever thought about using a device to navigate the gym?
Can you recall a time you had difficulty with using gym equipment?
How does the storyboard make you feel? Any feelings arise?
Have you ever thought about using a device to navigate the gym?
Storyboard 2
Storyboard 2
How does this storyboard make you feel?
Do you feel like a kiosk could offer a helpful way to manage your gym membership?
Can you recall a time that you had to wait a long time to get help from gym staff?
How does this storyboard make you feel?
Do you feel like a kiosk could offer a helpful way to manage your gym membership?
Can you recall a time that you had to wait a long time to get help from gym staff?
Storyboard 3
Storyboard 3
Have you found yourself in a situation where you wanted guidance in the gym but didn't want to spend the money on a personal trainer?
Have you used any apps or other resources to build your workout routine?
How does the storyboard make you feel?
Have you found yourself in a situation where you wanted guidance in the gym but didn't want to spend the money on a personal trainer?
Have you used any apps or other resources to build your workout routine?
How does the storyboard make you feel?
INTERVIEW RESULT OVERVIEW
INTERVIEW RESULT OVERVIEW
3/5 users recalled a time where they had difficulty with using gym equipment
3/5 users found themselves in a situation where they wanted guidance in the gym but didn’t want to spend money on a personal trainer
5/5 users felt a kiosk could offer a helpful way to manage their gym membership
3/5 users recalled a time where they had difficulty with using gym equipment
3/5 users found themselves in a situation where they wanted guidance in the gym but didn’t want to spend money on a personal trainer
5/5 users felt a kiosk could offer a helpful way to manage their gym membership
Mission Statement
Mission Statement
By creating a digital kiosk, we aim to streamline gym onboarding and provide resources so that new gym members can confidently navigate gym services.
By creating a digital kiosk, we aim to streamline gym onboarding and provide resources so that new gym members can confidently navigate gym services.
[3] Lo-Fi Wireframes
[3] Lo-Fi Wireframes
Based on our pain points, we decided our kiosk would have three main functions:
A way to see available equipment updated in real-time
Workout plans curated to beginner gym goers goals
A way for gym goers to manage their gym membership without the assistance of staff
Based on our pain points, we decided our kiosk would have three main functions:
A way to see available equipment updated in real-time
Workout plans curated to beginner gym goers goals
A way for gym goers to manage their gym membership without the assistance of staff
WIREFRAMES
WIREFRAMES
EARLY PHYSICAL PROTOTYPE
EARLY PHYSICAL PROTOTYPE
[4] User Testing Round 1
[4] User Testing Round 1
TASKS
TASKS
View available machines – see if there are any squat racks open
View the workout plans – select “full body workout”
Sign up for a membership
View available machines – see if there are any squat racks open
View the workout plans – select “full body workout”
Sign up for a membership
INTERVIEW QUESTIONS
INTERVIEW QUESTIONS
What do you think about the visual design of the interface?
Was there any part of the flow that seemed unintuitive or caused confusion?
Was there any part of the design that you found helpful?
Would you add or remove any part of the user flow we have?
What do you think about the visual design of the interface?
Was there any part of the flow that seemed unintuitive or caused confusion?
Was there any part of the design that you found helpful?
Would you add or remove any part of the user flow we have?
[5] Style Guide
[5] Style Guide
[6] Hi-Fi Prototype
[6] Hi-Fi Prototype
SCREENS
SCREENS
FINAL PHYSICAL PROTOTYPE
FINAL PHYSICAL PROTOTYPE
[7] User Testing Round 2
[7] User Testing Round 2
Tasks:
View available machines – see if there are any squat racks open
Now view the workout plans – select “full body workout”
Sign up for a membership
Interview Questions:
What do you think about the visual design of the interface?
Was there any part of the flow that seemed unintuitive or caused confusion?
Was there any part of the design that you found helpful?
Would you add or remove any part of the user flow we have?
Tasks:
View available machines – see if there are any squat racks open
Now view the workout plans – select “full body workout”
Sign up for a membership
Interview Questions:
What do you think about the visual design of the interface?
Was there any part of the flow that seemed unintuitive or caused confusion?
Was there any part of the design that you found helpful?
Would you add or remove any part of the user flow we have?
Going forward, we would likely make the following changes:
Maintain the streamlined structure, avoid nesting pages too deeply
Add a title to indicate that each card represents an exercise within a full workout, focus on pictorial illustration rather than text
Add some filtering or search functionality to help narrow results down and make the information clearer
Going forward, we would likely make the following changes:
Maintain the streamlined structure, avoid nesting pages too deeply
Add a title to indicate that each card represents an exercise within a full workout, focus on pictorial illustration rather than text
Add some filtering or search functionality to help narrow results down and make the information clearer
Conclusion
Conclusion
We presented our final kiosk at a marketplace exchange alongside other creative kiosks!
We presented our final kiosk at a marketplace exchange alongside other creative kiosks!
